Refund policy

Return and Refund Policy - GlowMuse

Return & Refund Policy

GlowMuse Beauty Store

At GlowMuse, we aim to deliver high-quality beauty products with utmost care. Since we operate strictly on a Cash on Delivery (COD) basis, please read our Return, Exchange, and Refund Policy carefully before placing an order.

1. Eligibility for Return, Exchange, or Refund

We accept return, exchange, or refund requests only under the following conditions:

  • You received a damaged or broken product.
  • You received a defective or expired item.
  • You received a wrong product or missing items in the package.

2. Mandatory Requirements & Conditions

A. Strict 24-Hour (1-Day) Time Limit

Any complaint, return, or exchange request must be submitted within 24 hours (1 day) of delivery. After 24 hours of package delivery, requests will strictly not be accepted or entertained under any circumstances.

B. Mandatory Unboxing Video Proof

To claim a return, exchange, or refund, the customer MUST provide a clear, unedited, and uncut unboxing video. The video must start from opening the outer delivery box/seal and clearly show the shipping label, package contents, and the defect/wrong item as proof.

3. Customer Choice of Resolution

Once your unboxing video proof is submitted and verified by our support team, we will fulfill your preferred request:

  • Product Replacement / Exchange: A fresh unit of the correct item will be shipped to you.
  • Full Refund: If you prefer a refund, it will be processed directly to your provided bank account/UPI details.
  • Return: Arrangement for return pick-up or return processing.

4. Non-Returnable Scenarios

Returns or refunds will NOT be processed if:

  • The request is made after 24 hours of package delivery.
  • No clear unboxing video proof is provided.
  • The product has been used, opened, or the seal/tag has been tampered with.
  • The item is damaged due to customer mishandling.

5. How to Raise a Return/Refund Request

If you received a wrong or damaged item, please contact us immediately within 24 hours along with your Order ID and Unboxing Video:

Store Name: GlowMuse

WhatsApp / Phone Support: +91 7983794746

Email: ansarimaitab4@gmail.com

Store Address: Islam Nagar, Khatima, Uttarakhand - 262308 (Near Sher Khan Chowk)